Shipping policy
Each item will be carefully placed within a protective sheet and inside a highly resistant cardboard box (or tube). We only use high-quality, recyclable packing materials to protect your items.
All shipping is handled through UPS or Fedex with tracking service. When your order ships (usually within 8 days after the purchase), you’ll get a confirmation email with tracking information.
We ship worldwide.
Customer Privacy
We’ll never, ever, ever sell or otherwise give out information to a third party.
Subscribers to the newsletter may unsubscribe at any time.
Duty and tax fees
The gallery is based in Barcelona, so we collect VAT tax for orders within Spain. The international shipping charges does not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery.
Payments
All payments are made through Stripe or Paypal because it protects your financial information with industry-leading security and fraud prevention systems. When you use Stripe or Paypal, your financial information is not shared with us and it allows wide array of payment methods.
If you wish to use other kinds of payment, please reach out by email to hello@mistermourao.com
Refund policy
If you’re not completely satisfied, email us to arrange a return within 30 days. A full refund (minus the shipping cost) will be issued on the return of the item in their original condition.
Please contact us immediately about lost or damaged items by emailing hello@mistermourao.com to inform about any damage and we’ll be in touch with the next steps.